Our growing blockchain business is looking for a Customer Support Representative to create a positive brand experience for our community. We are a blockchain-based energy standard monetary system, issuing two cryptocurrencies. Our aim is to make our stable coin a universal standard for the quantification of economic value. We set ambitious targets and achieve them with the speed of thought. We have 7+ products in the pipeline in a ready to launch mode, we plan to deliver numerous projects and applications set to revolutionize the blockchain industry and the global payments market. Please, send your CV to sambrama.m@jax.net

Roles & Responsibilities:

• Maintain 24/7 chat support
• Maintain 24/7 social media support
• Quick resolution to queries and support ticketsI
• Take part in implementing insights and product improvements to continuously improve customer experience
• Adopt a data driven approach to manage and iteratively improve customer experience

Requirements:

• 2+ years of experience in customer service 
• Basic crypto knowledge and community management
• Empathetic with a customer-oriented attitude while following a data driven approach to customer service
• Excellent written and verbal communication skills

What we offer: 

• Full-time work at the office in Bengaluru, India
• Competitive salary
• Great opportunities for your professional growth
• Interesting and challenging work in a rapidly developing company in a revolutionary industry built for the future