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Head of Customer Support

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Our growing blockchain business is looking for a Head of Customer Support to create a positive brand experience for our community. We are a blockchain-based energy standard monetary system, issuing two cryptocurrencies. Our aim is to make our stable coin a universal standard for the quantification of economic value. We set ambitious targets and achieve them with the speed of thought. We have 7+ products in the pipeline in a ready to launch mode, we plan to deliver numerous projects and applications set to revolutionize the blockchain industry and the global payments market. Please, send your CV to sambrama.m@jax.net

Roles & Responsibilities:

  • Implement insights and product improvements to continuously improve customer experience
  • Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
  • Recruit, train and build a world class customer support team (after probation)
  • Establish metrics to measure team performance and coach team members to achieve/exceed performance parameters
  • Adopt a data driven approach to manage and iteratively improve customer experience
  • Own our customer experience journey across all inbound channels and social media platforms for all Jax products
  • Assist in 24/7 chat support
  • Assist in 24/7 social media support
  • Quick resolution to queries and support tickets

Requirements:

  • 5+ years of experience in customer service with team management skills
  • Solid crypto knowledge and community management
  • Experience in defining metrics and building processes to ensure adherence
  • Ability to drive and motivate team members to strive for excellence
  • Empathetic with a customer-oriented attitude while following a data driven approach to customer service
  • Excellent written and verbal communication skills

What we offer: 

  • Full-time work at the office in Bengaluru, India
  • Competitive salary
  • Great opportunities for your professional growth
  • Interesting and challenging work in a rapidly developing company in a revolutionary industry built for the future

 

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